We all want to help our friends in crisis, but we often wonder how to go about it.
There are three steps to working through a crisis (death in the family, diagnosis of a serious disease, etc.). The person needs to:
Talk about what happened
Talk about how he/she feels about what happened
Talk about what he/she plans to do about what happened
Notice I said, Talk, Talk, Talk. What does that tell you about your role as a friend? You must Listen, Listen, Listen! God gave you two ears and one mouth. Use them proportionately.
Listen even if it's the same story over and over. Don't avoid your friend because you don't want to hear anymore. The fact that they are still talking about it means they still NEED to talk about it.